Your privacy matters to us
This Privacy Policy explains how Clean Pros NW collects, uses, and protects your information when you visit our website, request a quote, book a cleaning, or communicate with us by phone, email, or text message.
Last updated: August 6, 2026
1. Information we collect
We collect information you provide directly to us, such as when you request a quote, book a service, fill out a form, refer a friend, or contact us. This may include your name, email address, phone number, service address, details about your home or business, and any preferences or notes you share.
We also automatically collect limited technical information when you visit our website, such as your device type, browser, pages viewed, and general usage data, through privacy-friendly analytics tools that help us understand how our site is used.
2. How we use your information
We use the information we collect to:
- Provide quotes, schedule, and deliver cleaning services;
- Communicate with you about your bookings, appointments, and requests;
- Send you appointment reminders, confirmations, and service updates by phone, email, or text message (with your consent);
- Process payments and administer our referral program;
- Respond to your questions and provide customer support;
- Improve our website, services, and customer experience; and
- Comply with legal obligations.
3. SMS/text messaging & opt-in consent
By providing your mobile phone number and opting in, you consent to receive text (SMS/MMS) messages from Clean Pros NW related to your service, including appointment scheduling, confirmations, reminders, follow-ups, quotes, and occasional customer-care or promotional messages.
- Consent is not a condition of purchase. You are not required to agree to receive text messages in order to book or purchase any service from us.
- How you opt in. You may opt in by giving us your mobile number and agreeing to receive texts when you request a quote, book a service, submit a form on our website, or tell us directly that you'd like text updates.
- Message frequency varies based on your interactions with us, such as booking and reminder activity.
- Message and data rates may apply, depending on your mobile carrier and plan.
- Opting out. You can cancel text messages at any time by replying STOP to any message. After you send STOP, we will send a one-time confirmation and will stop sending texts. You may still receive non-marketing messages where permitted by law, and you can continue to reach us by phone or email.
- Help. For help, reply HELP to any message, or contact us at (253) 518-3996 or office@thecleanprosnw.com.
- Carrier disclaimer. Mobile carriers are not liable for delayed or undelivered messages.
We do not sell, rent, or share your mobile opt-in information or consent to receive text messages with any third parties for their own marketing purposes. Your consent to receive text messages from Clean Pros NW will not be shared with third parties except as needed to deliver the messaging service on our behalf (for example, our messaging provider).
4. How we share information
We do not sell your personal information. We may share your information with trusted service providers who help us operate our business, such as scheduling and booking platforms, payment processors, messaging providers, and analytics tools. These providers are only permitted to use your information to perform services for us. We may also disclose information when required by law or to protect our rights, safety, or property.
5. Cookies & analytics
Our website may use cookies and similar technologies, along with privacy-friendly analytics, to understand site traffic and improve your experience. You can control cookies through your browser settings. Disabling cookies may affect how some parts of the site work.
6. Data retention & security
We keep your information for as long as needed to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your choices & rights
You may request to access, correct, or delete the personal information we hold about you, and you may opt out of marketing communications at any time. To make a request, contact us using the details below. You can unsubscribe from marketing emails using the link in those emails, and from texts by replying STOP.
8. Children's privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
9. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this page periodically.
10. Contact us
If you have questions about this Privacy Policy or how we handle your information, please contact Clean Pros NW:
- Phone: (253) 518-3996
- Email: office@thecleanprosnw.com
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